Citizens in need of reporting roadway complaints or traffic related complaints or tracking previous complaints are encouraged to visit the new and improved reporting system at www.ncdot.gov/contact.  Whether the condition is a pothole, blocked culvert, drainage issue, malfunctioning traffic light or other roadway related issues, NCDOT is readily available to respond.  In addition to this reporting method, The NCDOT Customer Service Office answers the department’s toll-free customer service line, from 8 a.m. to 5:00 p.m. Monday through Friday, with extended hours as necessary for emergencies. The can be contacted at 1-877-DOT-4YOU.