Mission: The mission of Vance County Department of Social Services is to promote a high sense of accountability as we deliver services that support health, well-being, self-sufficiency and protection to children and adults within our community.
Vision: To be an organization which cultivates an environment that supports the self-esteem, worth, and dignity of all people we serve.
Our Values: Customer Service Respect Integrity
Accountability Transparent Communication
Service Changes due to COVID-19
Vance County Department of Social Services has adjusted operational protocols in response to advisories regarding social distancing. Until further notice, effective March 24, 2020, face to face interactions will be limited. Services will continue to be provided via email, fax, telephone, and in person as needed. There is a drop box located at the entrance of DSS available Monday through Friday 8:30AM-5PM. For assistance please continue to call 252-492-5001 and you will be directed to appropriate staff. If your call is not returned timely please call the following numbers for assistance 252-492-5001ext. 3304 or 3307. For additional information on applying for services, requesting information, or making reports, please refer to the contact information below.
Food and Nutrition Services (FNS) – Applications and Recertification’s
Call (252) 492-5001 /Fax (252) 438-5997
Apply online for Food and Nutrition using https://epass.nc.gov
Medicaid
Call (252) 492-5001 then Option #2 /Fax (252) 438-5997
Apply for Medicaid using https://epass.nc.gov or www.healthcare.gov or email your application to teresa.wright@vance.nc.gov.
Medicaid Transportation
Call (252) 492-5001 then Option #4 /Fax (252) 438-5997
The eChild Support Portal provides customers an easy and convenient way to connect with child support services 24-7. Contact www.ncchildsupport.com for more information. For case status update and payment questions you can call Child Support Customer Service at 1-800-992-9457 or our main office at (252)-492-5001.
Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP)
Call (252) 492-5001 then Option #3 or ext. 3900 /Fax (252) 438-5997
Work First (Cash Assistance Applications, Reviews, and Employment Services)
Call (252) 492-5001 Option #7 then Option #2/Fax (252) 438-5997
Subsidized Child Care Assistance (SCCA)
Call (252) 492-5001 Option #7 then Option #1/Fax (252) 438-5997
Adult Services, Adult Protective Services, and Services for the Blind
Call (252) 492-5001 / Fax (252) 438-5997
(Call 911 to make a report after hours)
Child Protective Services (CPS) Intake
Call 252-436-0407 Monday-Friday 8:30 am to 5:00pm
After Hours/Weekends: 252-492-0202
Children’s Services-In-Home Services, Foster Care, Adoptions, LINKS, Licensing, Placement, etc.
Call 252-436-0407 Monday-Friday 8:30 am to 5:00 pm
After Hours/Weekends: 252-492-0202
Vance County Senior Center
Call (252) 430-0257/Fax (252) 433-9694
Services offered:
MEDICAID PROGRAM INTEGRITY (FRAUD)
ADULT SERVICES CHILD DAYCARE SERVICES
CHILDREN'S SERVICES CHILD SUPPORT SERVICES
FOOD & NUTRITION WORK FIRST
SOCIAL SERVICES BOARD
NOTICE OF YOU RIGHTS UNDER HAWKINS vs. COHEN
ATENCIÓN BENEFICIARIOS DE MEDICAID: AVISO DE SUS DERECHOS BAJO HAWKINS v. COHEN